If you're not completely satisfied with your purchase or have experienced issues with a product, there are a few options available to you, depending on the circumstance. First and foremost, we highly encourage you to inspect your product(s) within 5 days of receiving your order to ensure that everything is in good condition.
If your order arrives damaged, please contact the Vuse Customer Care Team immediately to arrange a return. Once we receive it, we reserve the right to inspect the product and determine whether or not we consider the item to be damaged. If we determine that the vape product is damaged, we will issue a full refund or replacement.
If your order doesn't include all the vape products you ordered, or if it contains different products than the ones you ordered, contact the Vuse Customer Care Team immediately so that we can help resolve the issue quickly.
If the vape product you received is defective, contact our Vuse Customer Care Team at 1-833-308-8873 who will arrange to send a replacement product. The following outlines our return policy on the product categories identified below:
- Batteries: within 6 months of the date of receipt.
- Chargers: within 12 months of receipt.
In any of these cases, it is important that you keep the products and all packaging. You will be required to send them back in order to get your replacement or refund.
For more detailed information about our return policy, click here.