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What do you need help with?
Need help with myVuse App?
Are you returning a defective product?
What is the return policy?
What are the shipping options?
What do I do if I haven't received my order?
When will I receive my order?
How to contact us?
Why did the price of my item change?
Is Vuse the same as JUUL?
In which Canadian provinces is Vuse available?
How old do I have to be to buy a Vuse vape device?
Can anyone use Vuse vaping devices?
What payment methods do you accept?
Can I make a change to an existing order?
How much do Vuse pods cost?
Is there a shipping cost?
Do you need a signature upon delivery?
Why are you not delivering to homes?
I still haven't received my order. What should I do?
When will my order be delivered?
What is same-day and next-day delivery?
Vuse Vape Device
Can I use Vuse ePod pods with my Vuse ePod 2+ device?
Are there more colours coming to the Vuse ePod 2+ range?
What are the dimensions of a Vuse ePod 2+?
What is the difference between Vuse ePod, Vuse ePod 2 and Vuse ePod 2+?
How do I know when to charge my ePod or ePod 2?
What are the dimensions of an ePod?
How long does an ePod pod last?
How do I charge my ePod or ePod 2?
How long does the ePod 2 vape battery charge last?
How long does an ePod vape battery last?
What is an ePod?
Vuse Vape Pods
What are the specific vaping regulations?
Will 3% and 5% ever come back?
1.6% pods do not deliver the same flavour taste as 3% and 5%. Is there a reason why?
Can I purchase 3% or 5% pods in vape shops?
Did anything change in the formulation of your 1.6% (w/w) nicotine strength pods?
Why can't I find the 3% or 5% (w/w) nicotine strength on Vuse.com?
Are Vuse ePod pods VG or PG based?
What ingredients do Vuse ePod pods contain?
Can I refill the Vuse ePod pod?
How many Vuse ePod pods come in each refill pack?
Do the Vuse ePod pods come in different strengths?
Can I switch flavours without finishing the pod?
Subscription & Billing
How To: Create a New Subscription
Changing Products in Your Subscription
I'm a current subscriber of more than 5 pod packs per month. Do I need to do anything to my current plan to benefit from these new savings?
I'm a Vuse+ member, will I lose my extra monthly discount?
My current subscription has fewer than 5 packs per month. What will happen to my monthly order?
How does the subscription program work?
Having a problem with one of our products?
What can I do if my ePod vape battery is not charging?
Why is my ePod vape pod leaking?
Why does my vape pen have a burnt taste?
How do I take a puff on the ePod 2?
Why is my ePod not producing vapour?
What is Vuse+ and how does it work?
What are the special offers and perks of being a Vuse+ member?
Does Vuse+ Rewards include free shipping?
How do I move to the next tier?
What comes after Platinum-level status?
How do I know my Vuse+ status?
Why and how do we age validate?
Why do you age validate?
Why can't I create an account on Vuse.com?
How do I know if I'm age verified?
Why can't I change my name in my Vuse.com account?
What is the minimum age to purchase vape products on Vuse.com?
How are you age verifying?
Terms and Conditions
Terms & Conditions
Conditions of Sale
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