Skip to main content
Submit a request
What do you need help with?
Are you returning a defective product?
What is the return policy?
What are the shipping options?
What do I do if I haven't received my order?
When will I receive my order?
Can I make changes to an order I already placed?
How to contact us?
Why did the price of my item change?
Is Vuse the same as JUUL?
In which Canadian provinces is Vuse available?
How old do I have to be to buy a Vuse vape device?
Can anyone use Vuse vaping devices?
What payment methods do you accept?
Can I make a change to an existing order?
How much do Vuse pods cost?
Is there a shipping cost?
Do you need a signature upon delivery?
Why are you not delivering to homes?
I still haven't received my order. What should I do?
When will my order be delivered?
What is same-day and next-day delivery?
Vuse Vape Device
How do I know when to charge my ePod or ePod 2?
What are the dimensions of an ePod?
How long does an ePod pod last?
How do I charge my ePod or ePod 2?
How long does the ePod 2 vape battery charge last?
How long does an ePod vape battery last?
Vuse Vape Pods
What are the specific vaping regulations?
Will 3% and 5% ever come back?
1.6% pods do not deliver the same flavour taste as 3% and 5%. Is there a reason why?
Can I purchase 3% or 5% pods in vape shops?
Did anything change in the formulation of your 1.6% (w/w) nicotine strength pods?
Why can't I find the 3% or 5% (w/w) nicotine strength on Vuse.com?
Are Vuse ePod pods VG or PG based?
What ingredients do Vuse ePod pods contain?
Can I refill the Vuse ePod pod?
How many Vuse ePod pods come in each refill pack?
Do the Vuse ePod pods come in different strengths?
Can I switch flavours without finishing the pod?
Subscription & Billing
I'm a current subscriber of more than 5 pod packs per month. Do I need to do anything to my current plan to benefit from these new savings?
I'm a Vuse+ member, will I lose my extra monthly discount?
My current subscription has fewer than 5 packs per month. What will happen to my monthly order?
How does the subscription program work?
How much can I save with a Vuse subscription?
What products can I subscribe to?
Having a problem with one of our products?
What can I do if my ePod vape battery is not charging?
Why is my ePod vape pod leaking?
Why does my vape pen have a burnt taste?
How do I take a puff on the ePod 2?
Why is my ePod not producing vapour?
What is Vuse+ and how does it work?
What are the special offers and perks of being a Vuse+ member?
Does Vuse+ Rewards include free shipping?
How do I move to the next tier?
What comes after Platinum-level status?
How do I know my Vuse+ status?
Why and how do we age validate?
Why do you age validate?
Why can't I create an account on Vuse.com?
How do I know if I'm age verified?
Why can't I change my name in my Vuse.com account?
What is the minimum age to purchase vape products on Vuse.com?
How are you age verifying?
Terms and Conditions
Terms & Conditions
Conditions of Sale
Can’t find what you’re looking for?